Acceptable use policy
Use your VPS for lawful projects while protecting other customers and the network.
1. Prohibited uses
- Child sexual abuse material: storage, transmission, generation or facilitation, including synthetic material. Confirmed cases lead to immediate termination and referral to the appropriate authority.
- Malicious infrastructure: malware command-and-control, ransomware, exploit-kit distribution, phishing and collection of stolen credentials.
- Bulk unsolicited messaging: unsolicited email or SMS and infrastructure used to deliver it.
- Attacks on third parties: DDoS, booter services, unauthorised scanning, credential stuffing, brute force and exploitation without permission.
2. Permitted projects
Personal or commercial VPNs, proxies, Tor/I2P relays, self-hosted applications, journalism, lawful adult content, cryptocurrency services, lawful BitTorrent and security research are permitted subject to applicable law and this policy.
For Tor exits, use a reduced exit policy blocking SMTP and publish an exit notice. For security testing, retain written authorisation and a defined scope. Discuss sensitive operational requirements with support before ordering.
Permission under this policy is not a legal conclusion about every jurisdiction or every item of content. You remain responsible for your project.
3. Reports and enforcement
Credible reports within the prohibited categories can lead to a request for explanation, normally with a 24-hour response window, except urgent harmful activity and child sexual abuse material. Confirmed violations can lead to suspension or termination. The published policy allows seven days to retrieve permitted data following suspension, except cases requiring immediate action.
We may filter or suspend an instance immediately when it actively harms the network or other parties. AUP termination is excluded from the refund policy. Copyright reports are handled under the copyright policy.
4. Report abuse
Send a report to [email protected] with the affected IP or URL, timestamps and timezone, a description and supporting evidence. Avoid including unrelated personal data or sending large sensitive collections before agreeing a suitable channel.