Copyright and content reports
Send a precise report so the affected material and the basis of the complaint can be assessed.
1. Scope
VPSDEN services remain subject to applicable law and the AUP. Hosting outside the United States does not create a blanket right to ignore copyright complaints or binding legal process. The handling of a report depends on its content, the relevant service and the applicable requirements.
2. Information for a report
- Identify the copyrighted work and your authority to act for the rights holder.
- Provide the exact URL or IP, the material concerned, and any relevant timestamp and timezone.
- Explain the claimed infringement and requested action, with supporting evidence.
- Provide a reply address and any declarations or documents required for the applicable process.
Send the report to [email protected]. Avoid broad claims that do not identify specific hosted material.
3. Customer response
Where a report is forwarded and a contact channel is available, respond with the relevant facts, licence or authorisation. Do not ignore an official notice. A counter-notice or other response must follow the process and deadlines that apply to that request.
For a disputed legal issue, seek qualified advice. This policy does not guarantee that a complaint will never lead to restriction, removal or suspension.