Privacy policy
How information relates to your account and service. Contact details are optional, but an order still requires service and payment records.
1. Information involved
- Account access credentials and the identifiers needed to recognise your account.
- Your chosen configuration, region, term, options and service state.
- Order amounts, payment status and references used to reconcile the purchase or a refund.
- Contact details and the contents of support messages you choose to provide.
Standard checkout does not request an identity-document upload, name, postal address or telephone number. If you send personal information in a support request, that information is part of the correspondence.
2. Why information is processed
Information is used to provide access, fulfil the selected service, verify payments automatically, handle support and refunds, address abuse, and meet applicable obligations. A public blockchain, wallet or exchange can create its own records outside this website.
Buying without ID or using a diskless plan is not a statement that no technical, payment or application records exist.
3. Published retention schedule
| Category | Retention policy |
|---|---|
| Account access credential record | Until account closure, then removal within 24 hours |
| Instance specification | Until 30 days after the instance is removed |
| Payment records and invoice references | 90 days; payment records then reduced to amount and date |
| Support correspondence | 90 days after closure |
These are the published service retention rules. They do not delete public blockchain records, copies held by your wallet or exchange, or records kept by your own applications. Contact us about the records for a particular order and any applicable retention requirement.
5. Your VPS and browser
You control the applications, logs and third-party services configured in your VPS. Review where they send information and how long they retain it. Keep the browser and device used for your access key private, and avoid publishing order access links.
No independent infrastructure-wide no-logs audit is published. See account data and logging for the scope of our statements.
6. Privacy requests
Contact [email protected] to ask about access, correction, deletion or account closure. Include the order reference and a safe reply channel; do not send your full access key in the initial message. We may need to establish your control of the account before discussing its records.
Material changes to the published data policy are announced with 30 days’ notice and communicated through a supplied contact channel where available. The existing policy provides the option to leave with a pro-rata refund when such a change affects your service.