Terms of service

1. Your order

These terms, the acceptable use policy, privacy policy and SLA apply to VPSDEN services. Your order identifies the resources, location, options and term purchased. Placing an order constitutes acceptance. You must be legally capable of entering the contract.

VPSDEN is the service brand. Registered-entity and postal-registration details are not currently published here. Request any business documentation you require through support before purchase.

2. Account access

An access key identifies your account. Keep it secret and retain a safe copy: anyone with a valid key can access the account. There is no email password-reset process. Contact details are optional and do not replace the key. Never send the full key, wallet seed or server password in a support message.

3. Service and responsibilities

We provide the virtual resources and options shown in your order. You manage the operating system, applications, credentials and backups. Backups are not included by default; snapshots are an optional paid service where offered. Diskless GHOST instances require you to plan for loss of volatile local state.

Use must comply with the AUP and applicable law. Authorised security testing requires a documented scope. Reselling to your own customers under your own brand is permitted; contact us about your requirements.

4. Price and payment

Choose a prepaid term of 3, 6 or 12 months. The monthly equivalent is a comparison figure, not a one-month order. There is no automatic renewal. Review the renewal quote and keep control of your service expiry.

No setup fee or additional gateway fee is added to the published configuration total. Your wallet, exchange or network may charge a transfer fee. The order total is in EUR; the payment screen supplies the crypto amount. Paid options and the selected location affect the total.

Pay VPSDEN directly with an accepted cryptocurrency. Payments are verified automatically; server preparation follows confirmation. Use the exact asset, network, address and amount shown for your order.

Send the quoted asset and amount on the selected network within the payment instructions for that order. Server preparation follows confirmation; no fixed preparation time is guaranteed. The displayed invoice is the amount charged by VPSDEN; this is not a statement that no tax obligation can arise for either party.

5. Expiry and renewal

Nothing auto-renews. Arrange renewal before the prepaid term expires and review the renewal quote. When a term ends without renewal, the published service policy is suspension for seven days followed by removal of the instance. Keep an independent backup before expiry.

If you supply a contact channel, we can notify you about service matters. Without one, you are responsible for checking the order and tracking the service expiry.

6. Refunds

• First payment on a new account: full refund within 72 hours, no reason required. Request it through support with the order reference. Refunds are in the cryptocurrency sent, to an address you supply.
• After 72 hours: term payments are non-refundable. An unused service credit remains available as credit; it is not a promise of a current hourly-billing product.
• AUP violations: no refund is due if service is terminated for a violation.
• Other provider termination: we refund the unused portion pro rata.
• SLA credits: separate service credits follow the SLA and are not cryptocurrency withdrawals.

7. Suspension and data

Service may be suspended for non-payment, a confirmed AUP violation or an immediate threat to the network, as described in the AUP. Recover any permitted data promptly during an available recovery period. Keep backups outside the instance; do not rely on suspension or deletion as a certified erasure process.

8. Liability and protected rights

The published limit of total liability in a 12-month period is the amount you paid us in that period. Consequential losses such as lost earnings, missed deadlines and the value of lost data are excluded to the extent permitted by law. This does not exclude fraud or liability that cannot lawfully be excluded, and it does not affect non-excludable consumer rights.

Keep an independent backup. Service credits and refunds follow the conditions above and the SLA. Contact support about the service, an invoice or a dispute.

9. Changes to these terms

Material changes take effect 30 days after publication. If you do not accept a material change, you may terminate and receive a pro-rata refund of the unused prepaid amount, including outside the initial 72-hour window. A public archive of earlier versions is not currently available; request a superseded version through support.