Terms of service

1. The agreement

These terms, together with the acceptable use policy, the privacy policy and the service level agreement, form the entire agreement between you and VPSDen Systems Ltd. ("VPSDEN", "we") for the services you purchase. Placing an order constitutes acceptance.

You must be legally capable of entering a contract in your own jurisdiction. We do not verify this and cannot — we do not know who you are, which is the point.

2. Your account

Your account is identified by a randomly generated access key issued at checkout. We store only a salted hash of it.

You are responsible for keeping the key secret. Anyone presenting a valid key is treated as the account holder, because we have no other way to distinguish. We will never ask you for your key, and any message that does is not from us.

3. What we provide

• Virtual instances with the resources shown at the time of order, in the region you selected.
• Full root access and out-of-band console access.
• Network transit up to the transfer allowance and port speed shown on your order.
• Always-on L3/L4 DDoS mitigation.
• The service levels in the SLA, with credits applied automatically.

We do not provide backups. Encrypted snapshots are an optional paid add-on. Without it, your data exists in one place, and if you destroy it, we cannot get it back. Instances using the dead-man switch or duress PIN are engineered to make recovery impossible by design.

4. What you agree to

• To comply with the acceptable use policy. It has four prohibitions.
• To comply with the law of the jurisdiction where your instance is located.
• Not to resell in a way that would place us in a relationship with your customers that we have not agreed to. Reselling to your own customers under your own brand is fine; tell us so we can help.
• Not to attempt to access other customers' instances or our infrastructure beyond the resources you bought.
• To respond to abuse reports we forward to you, within 24 hours where they concern a prohibited category.

5. Payment

• All prices are in EUR and payable in cryptocurrency only. We do not accept cards, bank transfers, or fiat of any kind.
• Term-based service is paid in advance for the full term. Nothing auto-renews. When a term ends, the instance is suspended for 7 days and then destroyed.
• Hourly service bills against a prepaid balance. When the balance reaches zero, instances are suspended for 72 hours and then destroyed.
• We will notify you before suspension if you have supplied a contact channel. If you have not, we cannot, and the responsibility for tracking your own renewal is yours.

Cryptocurrency price volatility between invoice generation and settlement is absorbed by us within the invoice validity window. Underpayments within 5% are accepted; larger shortfalls are held pending the difference.

6. Refunds

• 72 hours, full refund, no reason required. From first payment on a new account. Paid in the currency you sent, to an address you supply at the time.
• After 72 hours, term payments are non-refundable, but unused prepaid balance remains available as credit indefinitely and does not expire.
• SLA credits are applied automatically to your balance and do not require a request. See the SLA.
• If we terminate you for an AUP violation, no refund is due. If we terminate you for any other reason, we refund pro rata.

Your original payment address is held only through the 72-hour refund window and nothing about the origin survives it, so a refund requires you to tell us where to send it. That is a deliberate consequence of not retaining payment origin data any longer than the refund itself needs.

7. Tax

We do not add VAT, sales tax or any equivalent to your invoice, and we do not collect one from you. The price you see is the amount you send.

Do not read that as a statement that no tax arises on the transaction. Hosting is an electronically supplied service. Under the EU place-of-supply rules in force since 1 January 2015, a supply to a consumer in the EU is taxed where that consumer is, and the obligation to register and account for that tax falls on the supplier, not on the buyer. It is not a liability we can transfer to you by writing a clause, and we do not attempt to. If it applies to us, it is ours; you will not be invoiced for it after the fact, and this page will state the position before any advertised price becomes tax-inclusive.

If you buy as a business, account for the tax in your own country under whatever reverse charge or self-assessment rule applies to you. We issue an invoice showing the amount and the machine specification and no other details, because no other details exist.

8. Suspension and termination

8.1 By you

At any time, from the panel, without notice, explanation or a retention call. Destroy your instances and close the account. Term payments already made are not refunded after 72 hours; prepaid balance remains as credit.

8.2 By us

We may suspend or terminate where:

• You breach the acceptable use policy. CSAM results in immediate destruction without notice.
• Payment fails and the grace period elapses.
• Your instance is actively harming the network, in which case we may filter first and discuss afterwards.
• We are compelled to by a binding order from a court with jurisdiction over the hardware.

Except for CSAM and active network harm, we give at least 24 hours' notice and 7 days to retrieve your data.

8.3 If we cease trading

We commit to 90 days' notice before ceasing operations, pro-rata refunds of unused prepaid amounts, and assistance migrating. This commitment is in the terms so that it survives a change of management. It is not a guarantee against insolvency, which no company can make.

9. Your data

It is yours. We claim no licence, no ownership, and no right to access it. Where zero-knowledge LUKS is enabled — the default — we are cryptographically unable to access it regardless of what any clause says.

On termination for any reason other than CSAM, you have 7 days to retrieve your data. After that the volume is securely erased and the underlying storage is cryptographically wiped before reallocation.

10. Liability

Our total liability to you in any 12-month period is limited to the amount you paid us in that period. Everything downstream of a failure is excluded: earnings you had projected, customers who left, a deadline you missed, and whatever was on a volume at the moment it stopped existing.

Nothing in these terms excludes liability for fraud, or for anything that cannot lawfully be excluded.

11. Governing law

These terms are governed by the law of Panama, where VPSDen Systems Ltd. is registered, and the courts of Panama have exclusive jurisdiction over disputes arising from them.

This does not affect the law applicable to the hardware you rent, which is the law of the country where that hardware sits — a distinction that matters a great deal and is explained in the Jurisdiction Matrix.

If you are a consumer resident in a jurisdiction that grants you non-excludable rights, those rights are unaffected.

12. Changes

We may revise these terms. Material changes take effect 30 days after publication and are announced on the status feed. If you do not accept a change, you may terminate and receive a pro-rata refund of any unused prepaid amount, including outside the 72-hour window.

We keep every prior version and will publish the archive, with diffs, at /legal/terms/archive. That archive is not up yet, so there is nothing to link to; until it is, ask us for any superseded version and we will send it.